Numatic Malaysia Warranty Policy
Numatic Malaysia warrants to the original purchaser that its products are free of defects in both material and workmanship for the period shown below:-
- Vacuum Cleaners 2 Years
- Rotary Floor Machines 2 Years
- Twintec Auto Scrubber-Dryer 1 Year
- Mopping, Compacts, Combi, and Servocare Products 1 Year
- Individual Accessories and Spare Parts 6 Months
Note: This warranty expressly excludes consumable parts such as carbon brushes, floor brushes, mops, etc. that are considered replaceable from time to time during the normal working life of the machine.
Using non-Numatic dustbags can be detrimental to both machine performance and life and may invalidate the Warranty.
a. The warranty period commences from the date the goods are purchased.
b. All warranty claims must be processed through the Dealer from whom the equipment was purchased. The Dealer will cooperate with the purchaser throughout the warranty claims procedure and will arrange any necessary repairs using genuine Numatic parts.
c. If the original Dealer is no longer available to fulfill his obligations please contact Numatic Malaysia with full details of the claim and proof of purchase so that this may be processed without delay.
d. Any warranty claim can only relate to the specific part that is proven to be at fault and for which a replacement will be supplied but cannot be extended to constitute a claim against the complete appliance.
e. Numatic Malaysia will supply the Dealer with any warranty parts required subject to the claim being validated after the return of the faulty items in accordance with Numatic Malaysia's General Conditions of Sale.
f. Claims will not be accepted if they are the result of fair wear and tear, misuse, or abuse of any kind.
g. No replacement will be given unless the appropriate evidence of the validity of the claim has been provided to the satisfaction of Numatic Malaysia.
h. Numatic Malaysia reserve the right to charge for any unnecessary work carried out as a result of an invalid claim.
i. No variation to this warranty may be made or implied by any member of Numatic Malaysia or its Dealers unless such variation is in writing and authorized by the Company.
J. Please keep your Proof of Purchase, as this may be required to fully validate future warranty inquiries.
